Payment Policy
Thank you for shopping with The E-Bikes Store. We aim to make your shopping experience secure and transparent. This Payment Policy explains the payment methods we accept and how your financial information is protected.
Accepted Payment Method
At https://theebikesstore.com/, we currently accept payments via the following method only:
- Direct Bank Transfer (BACS): Also known as wire transfer, this allows you to make payments directly to our bank account. You can take payments in person or complete the transfer online through your bank.
Once your order is placed, you will receive detailed bank account information and payment instructions on the checkout page and via email.
Payment must be made in full before your order is processed and shipped.
Payment Confirmation
After completing your bank transfer, please email your payment confirmation or transaction reference to sales@theebikesstore.com to help us verify and process your order faster.
Orders will only be processed once the payment has cleared in our account. Typically, bank transfers take 1–3 business days, depending on your bank.
Secure Transactions
Our website uses an SSL (Secure Sockets Layer) certificate — visible as a padlock symbol in your browser’s address bar — to ensure your personal and order information is transmitted securely.
All payments are handled through secure banking networks that comply with Level 1 PCI DSS (Payment Card Industry Data Security Standard) requirements.
Our security practices meet all six PCI DSS standards:
- Maintaining a secure network
- Protecting customer data
- Maintaining a vulnerability management program
- Implementing strong access control measures
- Regularly monitoring and testing networks
- Maintaining a comprehensive information security policy
Privacy Protection
The E-Bikes Store values your privacy. We do not store sensitive payment information such as bank account numbers or transaction credentials on our servers. Your personal information will never be sold, shared, or disclosed to third parties, except as required by law.
To learn more about how we handle your personal information, please read our Privacy Policy.
Important Notes
- All orders must be paid in full via bank transfer before shipment.
- Please include your order number as the payment reference when completing your transfer.
- Unpaid orders after 5 business days will be automatically canceled.
- If you experience any payment issues, please contact us before resubmitting your order.
Contact Us
If you have any questions regarding payments or need help with your transfer, please contact our support team:
- The E-Bikes Store
- Address: 725 NE 166th St, Miami, Florida 33162, United States
- Email: sales@theebikesstore.com
- Phone: +1 (347) 327 8384
- Website: https://theebikesstore.com/
Thank you for choosing The E-Bikes Store. Your trust and security are our top priority.
